Csat rootcause
Cluster low-CSAT tickets to surface root-cause themes — flag the agents and process gaps driving most of the misses.
Eluu — csat-rootcause
Shown in preview 
Runtime ~5 min per run
Tokens ~16K per run
Owner a support lead
Works with
Pick whichever tool your team already uses.
- Messaging Slack
Teams - Support Zendesk
Intercom 
Help Scout 
Front - Docs Notion
Google Docs
What it does
Low-CSAT tickets stack up but rarely get rolled up into actionable themes. This recipe clusters last week’s low scores, identifies the root-cause themes, flags the agents who saw most of them, and matches the themes to known KB gaps so coaching plus content gaps get fixed in one pass.
How it works
- Pull low-CSAT. Tickets scored 1-2 over the last 7 days are pulled with their full thread and agent assignments. Per-agent CSAT distribution is computed.
- Cluster themes. Tickets are clustered by theme; volume and reopen rate per theme are scored; agents seeing 60%+ of low-CSAT are flagged; themes get matched to known KB gaps.
- Ship. Rollup posts to #support-quality, team leads get DM’d on agent patterns, and the support PM is tagged on KB gap themes.
Setup
- Connect a support tool (Zendesk, Intercom, Help Scout, or Front).
- Connect a docs destination (Notion or Google Docs).
- Connect a messaging channel (Slack or Teams).
Variations
- Run a per-segment view (SMB / Mid / Ent) for tier-aware coaching.
- Auto-create coaching tasks in the team’s task tracker for flagged agents.
- Add a CSAT trend chart with quarter-over-quarter movement.
